At Elysium Bike, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a straightforward Refund and Returns Policy process. Please review the following policy carefully.
1. Return Eligibility
You may return most new, unused, and unopened items within 30 days of delivery for a full refund, subject to the following conditions:
- The item must be in its original condition and packaging.
- The item must not have been used, assembled, or altered.
- A valid proof of purchase must be provided.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been customized or modified as per your request.
- Items marked as final sale or non-refundable on the product page.
- Products that show signs of wear, misuse, or damage caused by improper handling.
- Gift cards and downloadable software products.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at support@elysiumbike.com with your order number and reason for the return. We will review your request and, if eligible, provide return instructions.
- Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and parts.
- Ship the Item: You are responsible for the shipping costs associated with returning the item unless the return is due to our error (e.g., wrong product shipped or defective item). We recommend using a trackable shipping service to ensure safe delivery.
4. Refund Policy
Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be made using the same payment method used for the original purchase. The timeline for refunds is as follows:
- Inspection Period: Once we receive the item, it will be inspected within 7 business days.
- Refund Issuance: After approval, refunds will be processed within 5-10 business days.
Please note that original shipping fees are non-refundable, except in cases where the return is due to our error.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original product for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a defective or damaged product, please notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage and keep all packaging materials for inspection.
7. Cancellations
Orders may be canceled before they are shipped. If you wish to cancel an order, please contact us immediately at support@elysiumbike.com. If the order has already been shipped, the standard return process will apply.
8. Restocking Fees
We do not charge any restocking fees for returned items, as long as they meet the return eligibility criteria outlined above. However, if the item is returned in a condition that does not meet our return standards, we reserve the right to apply a partial refund or deny the return.
9. Warranty Claims
Elysium Bike products come with a limited warranty. If your product is defective due to a manufacturing issue, please refer to our Warranty Policy for details on how to make a claim.
10. Contact Us
If you have any questions about our Refund and Returns Policy, feel free to contact our customer service team:
- Email: support@elysiumbike.com
- Phone: [Customer Service Number]
This Refund and Returns Policy ensures transparency and provides clear steps for customers to follow, covering both refunds and returns in detail.